' Terms & Conditions

Terms & Conditions

FREE SHIPPING

Always free shipping to all adresses within Sweden, Denmark & Finland. For order in UK the shipping cost is 12,5 Euro.

FREE IN STORE RETURNS

We greatly accept returns and exchanges from our web shop in our all year around stores. Bring your receipt from sealife.se to show at the cashier.

RETURNS AND EXCHANGES BY MAIL

Return Adress:

Sea Life AB

Att: Online Store

Sturegatan 20

111 36 Stockholm, Sweden

We can provide you with return shipping label that you can print. Contact kundservice@sealife.se with your order number to receive your return shipping label. The cost of using our return ticket is 9 EUR. When paying thru Klarna, 9 EUR will be left when the return is received. With card payment, the refund will be adjusted, where 9 EUR will be retained. 

When returning an item, you must pack the item in a solid bag or box and return the goods to us in good condition. Even shoe boxes must be returned in paper or extra cardboard so that no address labels are stuck on the shoe. Keep in mind that you as the customer is responsible for the return until we have received and registered it, so always save your receipt. It can sometimes take up to 14 days for a return to come to us and be processed at our warehouse.

Print a return note:

Returnshipping


PAYMENTS

Below you will find thorough information concerning our payment terms and conditions.

Sea Life only enters agreements with an official (18 year) person, if a minor is required, the goalkeeper's permission is required.

Prices: All prices include value-added tax of 25%. We reserve the right of correction in case of misprints and errors.

Delivery: All orders are processed at our distribution center in Stockholm, Sweden, within 2-5 business days, We send all our orders with Postnord. The receipt is in the envelope with the attached leaflets. We only ship to adresses within Sweden, Denmark, UK & Finland. We reserve the right of Products being out of stock.

Card payment: We accept Visa, Master Card/Eurocard or Diners Club. All transactions are secured for your safety through DIBS (www.dibs.se) and the bank.

The DIBS system is approved by all Swedish banks and certified by PCI DSS by VISA and Master Card to pass payment transactions in the highest security class.All communication between the store and your bank is managed by DIBS and encrypted via Secure Sockets Layer (SSL).To make payment on a secure page, you can see that the address on the payment page starts with https: // and a padlock appears in the lower right corner of your browser.Sea Life never has access to the card information and, therefore, can not register or store your card details. DIBS also supports 3D Secure to identify cardholders when purchasing on the internet, thereby reducing the risk of misuse of card data.If your card is connected to 3D Secure, you will be transferred to your bank for verification before your payment is accepted.

In the event of an incorrect card deferment where the item is not in the warehouse, the card payment will only be submitted after 1-2 banking days according to the bank's terms.

Returns/Exchanges: You have 14 days from the day you have received the product, to decide if an item is right for you. We can provide you with return shipping label that you can print. Contact kundservice@sealife.se with your order number to receive your return shipping label. The cost of using our return ticket is 9 EUR. When returning an item, you must pack the item in a solid bag or box and return the goods to us in good condition. Even shoe boxes must be returned in paper or extra cardboard so that no address labels are stuck on the shoe. When returning goods that have been handled to a greater extent than necessary to determine the product's characteristics and function, the consumer will replace us for any impairment that has occurred.The extent of the decrease in value is determined by Sea Life.Send an e-mail to us at kundservice@sealife.se with your case, your reference number and contact details before sending the item. There you can also tell if you want to switch to different color or size.

Return address:

Sea Life AB Att: Online Store Sturegatan 20, 114 36 Stockholm

Reclaims: As a consumer, you have the right to advertise a product for up to three years from the date of purchase. However, it must occur within a reasonable period (within two months) of an error detected.You must be able to show any form of purchase voucher in respect of return, exchange or complaint.We would like you to contact us before complaint for a smoother handling of the case.In the case of a complaint due to a damaged product or that we have made a mistake, we will refund you for the return shipping at the same time as we refund the amount you have placed for the goods.Goods returned to postage or postponement are not triggered by us.In case of dispute, we will follow the decision of the General Complaints Board.

Claimform

Refunds: Refunds will be made within 14 business days of receipt and approval of your return.We can only make a refund in the same way and to the same account used at the time of purchase.

Security: In connection with your registration and ordering, you agree that we store and use your information in our business to fulfill our commitment to you.Sea Life protects your personal data in accordance with the Personal Data Act.You are always entitled to see your personal information registered with us.If they are incorrect or incomplete, you are entitled to have the data corrected or deleted.

Unclaimed packages: If we receive packages from a customer who has refused the package sent them, we reserve the right to charge the customer for all the costs incurred in such return + a handling cost of 249SEK/crownes.

Additional information: All goods remain Sea Lifes property until full payment has been made to the company.All attempts at fraud will be reported to the police.

Cookies: According to the Electronic Communications Act, which entered into force on July 25, 2003, anyone visiting a website should be notified of cookies.When you visit this site, cookies are stored on your computer.These cookies are so-called.session cookies and used to keep track of your login (if you are logged in) and your customer basket when shopping.Session cookies are not stored on your computer for a long time, but disappear when you close your browser.If you do not accept the use of cookies, you can set your browser to automatically deny cookies or inform you if a web page uses cookies.If you turn off cookies, you will not be able to shop because the shopping cart and login require cookies to work.You can, however, look around the store without having cookies enabled.

Assortment: Sea Life reserves the right to make changes to the assortment and is entitled to remove items from the assortment before a purchase has been reviewed.We reserve ourselves for any final sales and incorrect stock balance of items in the assortment.Sea Life reserves the right to print errors in texts on the website and also does not guarantee that all images accurately reflect the true appearance of the products.Sea Life reserves the right to adjust prices and any price errors.

Questions: Feel free to contact our customer service for any questions at kundservice@sealife.se